terms and conditions

Overview

www.outdoortoys.co.uk website is operated by:

Rebo UK LTD a company registered in England and Wales, whose registered office is at Outdoor Toys, 61 Bridge Street, Kington, Herefordshire, HR5 3DJ, United Kingdom. Company no. 05890328. VAT registration number GB 862 6527 06

PLEASE DO NOT SEND RETURNS TO THIS ADDRESS AS THEY WILL NOT BE ACCEPTED

Throughout the site, the terms “we”, “us” and “our” refer to Outdoor Toys. Outdoor Toys offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

All our products are Family Domestic Use Only

PLEASE NOTE: All our products are classed as toys and as such NOT road legal. If you are concerned about where you are allowed to use items such as Ride-on Cars Jeeps, Battery Bikes, Mini Quads etc please consult your local council for advice. We can only confirm that it is legal to use these items on private land with permission of the land owner

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current this includes but is not limited to images, descriptions, product features, product specifications, age groups (these are shown solely for reference purposes only to help give an idea of the overall size of the product and may not reflect what the manufacturers state for the item) or product dimensions. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

If a product is advertised as 'universal' we advise this to mean that the item is compatible with a wide range of makes and models from different manufactures, we do not however guarantee that it will work with all makes and models and you should contact us before purchasing if you have any doubts. We will not be held accountable if the item is not compatible and you will be responsible for the return cost.

For Sale Event Terms & Conditions please go here Sale Details

Modifications to the Services and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Back In Stock dates on Pre-Order items are an estimated date and are provided as a guide for when we expect the item to be back in stock, they are not a delivery date (items maybe delivery earlier than the stated date as well as later) and are subject to change without notice.

In the case of Garden Play Equipment we do not advise starting any ground work that may be necesary before you have received your item and can review the manufactures instructions for yourself, we stock many varied products as part of different product ranges, all with different requirements and as such the instructions for each will differ and our customer service team are only able to give general advice on the product ranges. Also items are updated from time to time by the manufacturer and even though we try to keep our website as up to date as possible there are times when the information on the website may differ slightly from that in the manufacturer’s instructions.

We cannot be held responsible for any costs you may incur for ground work that you have undertaken in order to fit your trampoline or swing set in cases where any information is incorrect on our website, the product has been updated by the manufacturer, delivery of your item is late or we have to cancel your order due to no stock

Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We have made every effort to give accurate representations of products by the use of images and details of included features where possible. However, the colours we use, as well as the display and colour capabilities of the equipment you use to view our website, may affect the colours you actually see on the screen and so the colour of the item you receive may differ from the one you saw on your screen when ordering. Additionally products may be updated or modified by the manufactures without notice. Because of these factors we do not guarantee that the product you receive will be exactly the same as the one displayed in the images on our website.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Trampoline and Swing Set Installation Service

Our home installation service offers a quick, efficient assembly service at your home to ensure that your item is built correctly and without any headaches giving you peace of mind and an afternoon off!

Our Installation service is easy to arrange, simply add Installation to your chosen item (if available) before adding to your basket. Once your order has been processed a member of our specialist installation team will contact you within 14 days to arrange a day and time to install your item at your convenience.

The service we provide is to assemble the product only, fitting ground anchors is not part of the assembly service, even if you have purchased the anchors from ourselves you will be required to fit them once assembly has been finished and the fitter has left

Though we do everything in our power to make this process as quick and easy as possible we cannot be held responsible for any unexpected delays, including damage in transit, missing or lost boxes or any other problems that could lead to issues for the installation team.

Please Note: The service we provide is to assemble the trampoline or swing set only, we do not do any ground work of any kind and it is your responsibility to clear and prepare the chosen area in readiness for the fitter, if our fitter believes the area chosen for the trampoline or swing set is unsuitable, for example due to the ground being uneven or on a steep slope we reserve the right to refuse to complete the assembly due to health and safety concerns but you will still be charged for the installation in full. If you have purchased anchors fitting these are not part of the assembly service as this is classed as ground work.

Please see Delivery>& Returns section for a list of postcodes that are ineligible for installation or contact customer service for more information.

If we are unable to provide the home installation service in your area, whether it is due to scheduling or availability of a fitter in your area, we will contact you as soon as we are made aware of this and issue a refund for the installation. If you have any questions regarding the availability of Home Installation in your area please contact customer service before placing your order. This service is dependent on the availability of the fitter and we reserve the right to cancel the service at any time without prior notice.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Third Party Links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

User Comment, Feedback and other Submissions

If you submit reviews including media ('media' refers to images or video content) to our products or site via review sites connected to Outdoortoys you agree for the review including any images or video content provided as part of the review to be used by Outdoortoys for any marketing purposes including but not limited to posting this review content, including any and all media provided, on our social media platforms or in marketing emails. Oryou sendwithout a request from us creative ideas, suggestions, proposals, plans, or other materials including images or video content, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium including for marketing purposes any comments that you forward to us and that we do not owe and compensation, whether momentary or otherwise for using the aforementioned content. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. We are not responsible for the validity of product details provided by comments for product reviews on our site.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Personal Information

Your submission of personal information through the store is governed by our privacy policy

Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Outdoor Toys, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend and hold harmless Outdoor Toys and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party

Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Warranty - Battery Operated Ride-on Toys

All Outdoortoys Battery Operated Ride-on Toys (“Ride-On”) come with a 6 months Limited Warranty, please see below for details of parts not covered by warranty (“Warranty”) which extends to the original retail purchaser only, proof of purchase will be required to validate any claim.

Please Note: Part or model specifications are subject to change without notice.You are required to keep the box the Ride-on was delivered in for the duration of the warranty, failure to do so may invalidate the Warranty.

By purchasing and using your newBattery Operated Ride-on Toy (“Ride-On”)you agree to be bound by the terms of this Warranty as set out below.

What the Warranty covers:

- This Warranty only coversdefects in materials or workmanship which result in the Ride-on malfunctioning.
- The Warranty is only valid if the electric Ride-on is used under normal conditions for its intended purposes by a person who is below the maximum weight as stated by the manufacturer, who properly fits in the toy and is capable of controlling the toy correctly.
- The Warranty is also only valid if the assembly of the Ride-on was performed correctly, the Ride-on has not been modified in any way and has also been maintained correctly and any adjustments that are made are only done in accordance with those described in the owner’s manual provided with the Ride-on
- The Warranty is only valid in the UK

The Warranty does not cover and will be voided if:

- The Ride-on is used in a manner contrary to the instructions as stated in the Owner’s Manual included with the Ride-on
- If the Ride-on is exported outside of the UK
- If the Ride-on is incorrectly assembled
- If the Ride-on is damaged due to incorrect use, misuse, accident or abuse
- If the Ride-on is damaged due to alterations or modifications which have been made to the Ride-on or repairs performed by an unauthorized engineer.
- If the owner of the Ride-on has failed to perform regular, correct maintenance
- If the Ride-on is rented or used for commercial purposes
- The warranty does not cover normal wear and tear or any other causes not arising from defects in materials or workmanship

The Warranty does not cover Batteries, Steering Wheels,cosmetic parts or any other components that wear with use as detailed below:

- Batteries are considered consumable products and also require regular maintenance in order to ensure good battery health, the battery is only covered if you have purchased specific battery warranty
- Steering wheels are not covered as the steering wheel is often used to lift the Ride-on, an action they are not design for and we strongly advise against. We class damaged or broken steering wheels as normal wear and tear and as such they are not covered by the Warranty
- Mirrors, Doors, Body plastics, Stickers>& Decals, Decorations& Accessories and Seats& Seat coverings are classed as cosmetic parts and are not considered as essential for the operation of the Ride-on
- Unfortunately items made from moulded plastic may have slight mould irregularities such as small dents in the plastic or scratches, these are an unavoidable side effect of the manufacturing process and happen when the sheet plastic is being moulded into shape. These irregularities are purely cosmetic and do not affect the operation of the toy and as such are not considered a warranty issue.
- Components that wear with use including but not limited to tyres/wheels, wires, chains or belts

In order to rectify any Warranty issues we will:

- Repair and replace parts covered by the Warranty as long as they are caused through manufacturing defect or fault of production which caused the product to malfunction, as well as repair of a fault of the material of the products construction which resulted in the product malfunctioning.
- In order to address Warranty issues we will issue parts that you will be responsible for fitting.
- If parts fail to correct the issue we will action a Service and Repair where we collect the Ride-on and bring it back to our workshop in order to correctly identify the fault and fix the Ride-on. If we are unable to fix the Ride-on after our technicians have investigated the issue and the fault is covered by the Warranty guidelines as stated above we will provide a replacement, if a replacement is not available we will issue store credit.
- In some instances we may invite you to locally source a repair the cost of which we will refund. This may be suggested in order to speed up the repair process or for your convenience.

In order to qualify for a refund of labour costs due to a locally sourced repair the repairs must have been agreed by ourselves beforehand. Any unauthorised repairs will not be eligible for refund, you must also produce a copy of the receipt for any agreed repairs which clearly shows the manufacturing defect, fault or fault of material to the product has been fixed.

We do not issue refunds for products outside of the 14 days refund period.

Outdoortoys will not be held liable for incidental or consequential loss, injury or damage, due directly or indirectly from use of the Ride-on product.

Petrol Powered Ride On Warranty

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact Information

Questions about the Terms of Service should be sent to us at[email protected].

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