Delivery Information – UK Mainland, UK Non Mainland and Channel Islands
As much as we like to put our money where our mouth is and deliver the goods, we can’t actually deliver all orders, though we try! For some postcodes we have to use 3rd party couriers, they might not have our colourful vans but they’re still happy to help.
Let’s give you the low-down…
All delivery options at checkout refer to working days; working days are Monday through to Friday excluding weekends and bank holidays.
For example, if 48 Hour delivery is chosen and the order is placed on a Saturday the order will be shipped from our warehouse on Monday on a 24 – 48H service. Our order cut off time is 2pm, orders placed after will be moved on a day. Our warehouse staff start really early and we have to let them go home sometime!
All deliveries are classed as kerbside deliveries; meaning the courier is only contracted to deliver the item to the nearest kerbside at the address specified and not to enter your property, though the majority of deliveries are to the door. Larger items such as climbing frames will be delivered kerbside, they will come wrapped on a pallet due to their weight and you may need to be unpack the pallet to move your order after delivery, please keep this mind when ordering. This is to ensure the safety of the driver, the customer and the general public.
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Service
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Transit Time
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Orders less than £50
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Orders greater than £50
but under 100kg
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Orders greater than 100kg
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Economy Delivery
UK Mainland
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7 - 14 Days
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£5.95
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FREE
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FREE
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3 - 7 Days Delivery
UK Mainland
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3 - 7 Days
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£9.95
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£9.95
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£9.95
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48 Hour Delivery
UK Mainland
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48 Hour
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Price at Checkout
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Price at Checkout
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Price at Checkout
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Delivery NON UK Mainland
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7 - 14 Days
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Price at Checkout
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Price at Checkout
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Price at Checkout
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Saturday Delivery
UK Mainland
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Not available
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Not available
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Not available
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Not available
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We hope this info answers your query but get in touch if you need a quote.
Sealed, Delivered and Signed!
Our service doesn’t just end when we post your parcel. We want your shopping experience with us to end in satisfaction. Therefore, you will need to give us a daytime delivery address and make sure someone is in as all parcels need to be signed for. We ask for an optional mobile phone number when you place an order in case we’re unable to deliver.
OTHER IMPORTANT BUMF
Economy Delivery UK Mainland
- All parcels are despatched in the UK by a national carrier.
- Free Delivery when you spend over £50 (conditions apply).
- Always quote your full postcode when ordering.
- Please give a daytime delivery address, as all parcels need to be signed for.
48 Hour and 3 - 7 Days Expedited Delivery (UK Mainland only)
If available for delivery postcode entered expedited delivery options will be offered at checkout, delivery time frame refers to working days
Saturday Delivery (UK Mainland only)
Unfortunately we are unable to offer Saturday delivery.
UK Non-Mainland
Northern Ireland / Scottish Islands / Isle of Man / Isles of Scilly/ Channel Islands
- Deliveries to these non-mainland UK address vary depending on postcode
- Delivery within 4-6 working days.
- Please give a daytime delivery address, as all parcels need to be signed for.
- We cannot deliver to the Isle of Man or the Channel Islands.
BERG Products: Please note that BERG products are dispatched directly from the manufacturer and there are some restrictions on delivery outside of Mainland UK meaning that it may not be possible to deliver to certain postcodes (even if your order goes through at checkout this does not mean that we are able to deliver to your postcode or that the delivery you have paid is accurate, our checkout is an automated service and as such we are unable to adjust it for individual manufacturers). If we can arrange delivery for these postcodes there may be an extra delivery charge, please contact customer service for a quote on delivery before placing your order.
Trampoline & Swing Installation Service
We can only provide the Trampoline and Swing Installation service for Mainland UK addresses and this is dependant on the availably of our fitters.
If we are unable to provide the home installation service in your area when you purchase this service, whether it is due to scheduling or availability in your area, we will contact you as soon as we are made aware of this and issue a refund for installation. If you have any questions regarding the availability of Home Installation in your area please contact customer service before placing your order. This service is dependent on the availability of the fitter and we reserve the right to cancel the service at any time without prior notice.
Change of Delivery Address
We are unable to change a delivery address once an order has been placed, if you have an issue entering a different delivery address when placing your order please contact customer service who will be happy to assist.
Failed Deliveries
If a customer misses multiple attempted deliveries of their order and the item is returned back to ourselves as undelivered, we are happy to refund or resend the order, however there will be a charge of £30 to cover the attempted deliveries, return delivery and admin costs.
Delivery Information - Overseas
Unfortunately we are unable to offer Overseas delivery at this time.
Returns & Refunds
Our returns policy lasts 14 days, meaning you have 14 days from receiving your goods to contact us if you wish to return the items. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You must contact us before returning an item, failure to do so may result in us being unable to process a refund. We take no responsibility for items that are returned without prior contact or authorisation from ourselves that are damaged or lost.
Once we have authorised the return you will receive an email from our returns team with your return number and instructions of what happens next. We allow 30 days from receipt of this email for the goods to arrive back into our warehouse, after this time refunds are done at our discretion and items that are sent back outside of this time frame or are returned without prior agreement may be refused and returned to sender which may result in you being liable for an extra charge from the couriers. We do not refund orders until the returned item has been accepted and processed by our warehouse
If the returned item has been USED, DAMAGED or is not in its ORIGINAL PACKAGING we are unable to offer a full refund and there will be a 20% charge of the original purchase price to cover the fact we will no longer be able to resell the item for its full value.
Before returning your item, we suggest that you take photographs of the item and its packaging as a visual record of its condition. In the event of any damage caused in transit having a visual record of the condition of the item before it was sent will speed up the returns process and stop a returned item being refused due to damage.
We do not accept products that are hazardous materials, or contain flammable liquids or gases, please ensure that any products that require petrol have the tanks drained and the battery wire is disconnected in the case of battery powered items.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Please contact customer service before returning your item so that we are aware of the return, failure to do so may result in a delay in processing your refund.
If you are arranging the return yourself we recommend using a trackable service as we cannot be held responsible for returns that are lost in transit. If we arrange the return there will be a charge that will cover the cost of the courier as well as an admin charge, this will be deducted from your refund, customer service will advise you of this charge before the return is arranged.
Please remember the product remains yours until successfully received and signed for by a member of our warehouse staff.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we aim to process your refund within 5 working days, a credit will automatically be applied to your credit card or original method of payment within 3-7 working days, depending on your payment method.
Cancelling Orders
If you wish to cancel an order that has NOT been dispatched you must contact us immediately, if we are able to stop the orders dispatch you will be refunded in full.
Should you wish to cancel goods that have left our Warehouse, orders will be subject to a returns charge plus an admin charge. Returns charges can vary depending on the size of the product and are determined by our courier company, you will be informed of this charge once we have confirmation that the item is on its way back to our warehouse and the charge will be deducted from the refund when it is issued.
