Delivery Information – UK Mainland, UK Non Mainland and Channel Islands

As much as we like to put our money where our mouth is and deliver the goods, we don’t actually deliver your products!  For that we have to rely on our brilliant postal service.  Let’s give you the low-down…

Working days are Monday through to Friday excluding weekends and bank holidays (we like to get the work-life balance right!)

We hope this info answers your query but get in touch if you need a quote.

Sealed, Delivered and Signed!

Our service doesn’t just end when we post your parcel. We want your shopping experience with us to end in satisfaction. Therefore, you will need to give us a daytime delivery address and make sure someone is in as all parcels need to be signed for.  We ask for an optional mobile phone number when you place an order in case we’re unable to deliver.

OTHER IMPORTANT BUMF

Economy Delivery UK Mainland

• All parcels are despatched in the UK by a national carrier.
• Free Delivery when you spend over £50.
• Always quote your full postcode when ordering.
• Please give a daytime delivery address, as all parcels need to be signed for.

Next Working Day (UK Mainland only)

For urgent orders we offer a Next Working Day delivery service. (Unfortunately we cannot offer Next day Delivery on all products, if the service is available for the product you wish to purchase it will be an option at Checkout, if it is not then sadly we are unable to provide it at this time.)

• Next Working Day £7.95 for orders less than 2kg or for orders over 100kg see Checkout (delivered next working day by 5.30pm if ordered by 2pm).
• Please select ‘Next Working Day’ when ordering online.
• Please give a daytime delivery address, as all parcels need to be signed for.
• Note: orders placed after 2pm are regarded as being received by us on the next working day (Monday-Friday).

Saturday Delivery (UK Mainland only)

Unfortunately we are unable to offer Saturday delivery.

UK Non-Mainland

Northern Ireland / Scottish Islands / Isle of Man / Isles of Scilly / Channel Islands

• Deliveries to these non-mainland UK address vary depending on postcode
• Delivery within 4-6 working days.
• Please give a daytime delivery address, as all parcels need to be signed for.
• We cannot deliver to the Isle of Man or the Channel Islands.

BERG Products: Please note that BERG products are dispatched directly from the manufacturer and there are some restrictions on delivery outside of Mainland UK meaning that it may not be possible to deliver to certain postcodes (even if your order goes through at checkout this does not mean that we are able to deliver to your postcode or that the delivery you have paid is accurate, our checkout is an automated service and as such we are unable to adjust it for individual manufacturers). If we can arrange delivery for these postcodes there may be an extra delivery charge, please contact customer service for a quote on delivery before placing your order.

Delivery Information - Overseas

We don’t just stop at our green and pleasant land, we also deliver to many other destinations in Europe. (The below delivery costs are a set rate for items up to 30kg in weight, as the rates for larger items vary we cannot list a delivery cost for items over 30kg here, for these items please see Checkout for correct rate.)

It’s that easy!  Just make sure you enter your address and country details correctly when you place your order and our website will do the rest.

Returns & Refunds

Our returns policy lasts 14 days, meaning you have 14 days from receiving your goods to contact us if you wish to return the items. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We do not accept products that are hazardous materials, or contain flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Please contact customer service before returning your item so that we are aware of the return, failure to do so may result in a delay in processing your refund.

If you are arranging the return yourself we recommend using a trackable service as we cannot be held responsible for returns that are lost in transit. If we arrange the return there will be a charge that will cover the cost of the courier as well as an admin charge, this will be deducted from your refund, customer service will advise you of this charge before the return is arranged.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, we aim to process your refund within 5 working days, a credit will automatically be applied to your credit card or original method of payment within 3-7 working days, depending on your payment method.