Cracked wood or Green mottling are not warranty Issues
Rebo Outdoor Wooden Play Equipment is constructed from timber which is a natural product and may be affected by the environment and weather conditions it is exposed to much more than a man-made product would be.
Cracks may appear in the surface of the wood which is perfectly natural for timber particularly in the summer, this does not affect the structural integrity of the timber or the safety of Rebo Outdoor Wooden Play Equipment. These cracks are rarely a sign of defects but simply the timber adapting to the fluctuations in the atmosphere and humidity of its environment. Cracks may expand and contract depending on the environmental conditions, this is perfectly natural.
To protect Rebo Outdoor Wooden Play Equipment Wooden components and to ensure the products are as resilient as possible, the wood is pressure treated*. This safeguards Rebo Outdoor Wooden Play Equipment against wood-destroying insects and fungi that can cause soft-rot and increases the longevity of the products.
A side effect of this treatment process is green mottling which may become visible on the surface of the wood, this is perfectly natural and shows the wood has been treated. The mottling is simply a reaction between the preservative wood treatment and the resin already present in the timber.
It is recommended that additional wood treatments are applied to the Rebo Outdoor Wooden Play Equipment on a yearly basis to prolong their life. Additionally, accessories such as slides, swing seats etc should be stored inside when not in use or during winter months to protect them from adverse weather conditions which could cause metal or plastic fatigue or in the case of canvas accessories the canvas to rot. Failure to store accessories correctly during adverse weather conditions may invalidate the warranty.
*The Active swing range is not pressure treated and we recommend that customer use a wood treated to prolong the life of your Rebo Active Outdoor Wooden Play Equipment
Misuse, High Winds, Fire Damage, Extreme Weather, Natural Disasters are not covered by the warranty
The warranty on your Rebo Outdoor Wooden Play Equipment only covers defects in materials or workmanship which result in the Rebo Outdoor Wooden Play Equipment being damaged.
If your Rebo Outdoor Wooden Play Equipment were to catch fire, be blown over by high winds, damaged by hail/extreme weather or destroyed in a natural disaster it is not protected under the warranty. This would be a matter for your house insurance.
All Rebo Outdoor Wooden Play Equipment products are tested to meet the safety standard EN-71: meaning they are suitable for Family Domestic use only. They are not designed or tested to be used in a commercial setting such as Campsite, School, Nursery, Beer garden, Playgroup etc. If Rebo Outdoor Wooden Play Equipment is used in a commercial setting this will be classed as misuse and invalidate the warranty.
A 2M safety perimeter should be allowed around all outdoor play equipment