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  • Warranty - Battery Operated Ride-On Toys

    All Outdoortoys Battery Operated Ride-on Toys (“Ride-on”) come with a 6 months Limited Warranty, please see below for details of parts not covered by warranty (“Warranty”) which extends to the original retail purchaser only, proof of purchase will be required to validate any claim.

    Please Note: Part or model specifications are subject to change without notice. You are required to keep the box the Ride-on was delivered in for the duration of the warranty, failure to do so may invalidate the Warranty.

    By purchasing and using your new Battery Operated Ride-on Toy (“Ride-on”) you agree to be bound by the terms of this Warranty as set out below.

     

    • What the Warranty covers:
      • This Warranty only covers defects in materials or workmanship which result in the Ride-on malfunctioning.
      • The Warranty is only valid if the electric Ride-on is used under normal conditions for its intended purposes by a person who is below the maximum weight as stated by the manufacturer, who properly fits in the toy and is capable of controlling the toy correctly.
      • The Warranty is also only valid if the assembly of the Ride-on was performed correctly, the Ride-on has not been modified in any way and has also been maintained correctly and any adjustments that are made are only done in accordance with those described in the owner’s manual provided with the Ride-on.
      • The Warranty is only valid in the UK

     

    • The Warranty does not cover and will be voided if:
      • The Ride-on is used in a manner contrary to the instructions as stated in the Owner’s Manual included with the Ride-on.
      • If the Ride-on is exported outside of the UK.
      • If the Ride-on is incorrectly assembled.
      • If the Ride-on is damaged due to incorrect use, misuse, accident or abuse.
      • If the Ride-on is damaged due to alterations or modifications which have been made to the Ride-on or repairs performed by an unauthorized engineer.
      • If the owner of the Ride-on has failed to perform regular, correct maintenance.
      • If the Ride-on is rented or used for commercial purposes.
      • The warranty does not cover normal wear and tear or any other causes not arising from defects in materials or workmanship.
    • The Warranty does not cover Batteries, Steering Wheels, cosmetic parts or any other components that wear with use as detailed below:
      • Batteries are considered consumable products and also require regular maintenance in order to ensure good battery health, the battery is only covered if you have purchased specific battery warranty.
      • Steering wheels are not covered as the steering wheel is often used to lift the Ride-on, an action they are not design for and we strongly advise against. We class damaged or broken steering wheels as normal wear and tear and as such they are not covered by the Warranty.
      • Mirrors, Doors, Body plastics, Stickers>& Decals, Decorations& Accessories and Seats& Seat coverings are classed as cosmetic parts and are not considered as essential for the operation of the Ride-on.
      • Unfortunately items made from moulded plastic may have slight mould irregularities such as small dents in the plastic or scratches, these are an unavoidable side effect of the manufacturing process and happen when the sheet plastic is being moulded into shape. These irregularities are purely cosmetic and do not affect the operation of the toy and as such are not considered a warranty issue.
      • Components that wear with use including but not limited to tyres/wheels, wires, chains or belts.
    • In order to rectify any Warranty issues we will:
      • Repair and replace parts covered by the Warranty as long as they are caused through manufacturing defect or fault of production which caused the product to malfunction, as well as repair of a fault of the material of the products construction which resulted in the product malfunctioning.
      • In order to address Warranty issues we will issue parts that you will be responsible for fitting.
      • If parts fail to correct the issue we will action a Service and Repair where we collect the Ride-on and bring it back to our workshop in order to correctly identify the fault and fix the Ride-on. If we are unable to fix the Ride-on after our technicians have investigated the issue and the fault is covered by the Warranty guidelines as stated above we will provide a replacement, if a replacement is not available we will issue store credit.
      • In some instances we may invite you to locally source a repair the cost of which we will refund. This may be suggested in order to speed up the repair process or for your convenience.

    In order to qualify for a refund of labour costs due to a locally sourced repair the repairs must have been agreed by ourselves beforehand. Any unauthorised repairs will not be eligible for refund, you must also produce a copy of the receipt for any agreed repairs which clearly shows the manufacturing defect, fault or fault of material to the product has been fixed.

    We do not issue refunds for products outside of the 14 days refund period.

    Outdoortoys will not be held liable for incidental or consequential loss, injury or damage, due directly or indirectly from use of the Ride-on product.

  • Warranty - Petrol Powered Ride On

    All Outdoortoys Petrol Operated Ride-on products (“Petrol Ride-on”) come with a 30 Days Parts only Limited Warranty (“Warranty”) which extends to the original retail purchaser only, proof of purchase will be required to validate any claim.

    Please Note: Part or model specifications are subject to change without notice.

    By purchasing and using your new Petrol Operated Ride-on (“Petrol Ride-on”) you agree to be bound by the terms of this Warranty as set out below. Furthermore by purchasing and using the Petrol Ride-on you are stating that you have a working knowledge of petrol engines and have the required skills needed in order to build and maintain this type of product.

    As stated on the product page of the petrol ride-on a mechanically able person will be required to carry out the assembly and long term maintenance of this product. As with any petrol engine Petrol Ride-ons require consistent maintenance and you will be required to service the engine and fit parts to this product as usage requires. We strongly recommend that should you not have these skills or know a competent person who can help, you do not purchase these items. If you are worried you may not be able to maintain a petrol engine you should not purchase a Petrol Ride-on.

     

    • What the Warranty covers:
      • This Warranty only covers manufacturing defects in materials or workmanship which result in the Petrol Ride-on malfunctioning.
      • The Warranty is only valid if the Petrol Ride-on is used under normal conditions for its intended purposes by a person who is below the maximum weight as stated by the manufacturer, who properly fits the Petrol Ride-on and is capable of controlling it correctly.
      • The Warranty is also only valid if the assembly of the Petrol Ride-on was performed correctly, the Petrol Ride-on has not been modified in any way and has also been maintained correctly and any adjustments that are made are only done in accordance with those described in the owner’s manual provided with the Petrol Ride-on.
      • The Warranty is only valid in the UK.
    • The Warranty does not cover and will be voided if:
      • The Petrol Ride-on is used in a manner contrary to the instructions as stated in the Owner’s Manual included with the Petrol Ride-on.
      • If the Petrol Ride-on is exported outside of the UK.
      • If the Petrol Ride-on is incorrectly assembled.
      • If the Petrol Ride-on is damaged due to incorrect use, misuse, accident or abuse.
      • If the Petrol Ride-on is damaged due to alterations or modifications which have been made to the Petrol Ride-on or repairs performed by an unauthorized engineer.
      • If the owner of the Petrol Ride-on has failed to perform regular, correct maintenance.
      • If the Petrol Ride-on is rented or used for commercial purposes.
      • The warranty does not cover normal wear and tear or any other causes not arising from manufacturing defects in materials or workmanship.

    The Following (where applicable) are not covered by the warranty:

    • Chains& Belts
    • Fairings and bodywork (unless damaged during delivery. Photos required within 24 hours of receipt)
    • Pull Starts
    • Tyres, Wheels, valves and Inner Tubes
    • Spark Plugs
    • Any accidental damage or damage caused through neglect or normal Wear and Tear
    • Damage caused by misuse
    • Damage caused by lack of/insufficient maintenance
    • Changes or modifications made to the item
    • Stickers Decals, Decorations Accessories and Seats Seat coverings that are classed as cosmetic parts and other cosmetic damage which aren’t considered as essential for the operation of the Petrol Ride-on

     

    • In order to rectify any Warranty issues we will:
      • Repair and replace parts covered by the Warranty as long as they are caused through manufacturing defect or fault of production which caused the product to malfunction, as well as repair of a fault of the material of the products construction which resulted in the product malfunctioning.
      • In order to address Warranty issues we will issue parts that you will be responsible for fitting.

    We do not issue refunds for products outside of the 14 days refund period, and any refunds within this period are only giving for unused items that are still in their original packaging.

    Outdoortoys will not be held liable for incidental or consequential loss, injury or damage, due directly or indirectly from use of the Petrol Ride-on.

  • Razor Limited Warranty

    Razor warranty their products to be free of manufacturing defects for a period of 90 days, for electric powered products, from the date of purchase. This Limited Warranty does not cover normal wear and tear, wheel, or any damage, failure or loss caused by improper assembly, maintenance, storage or mis-use.

    Razor’s Limited Warranty will be void if the product is ever:
    • used in a manner other than for recreation or transportation;
    • modified in any way;
    • rented.

    Razor is not liable for incidental or consequential loss or damage due directly or indirectly to the use of this product.

    For your records, Razor recommend you save your original sales receipt with your Razor product manual and write the serial number directly on your product manual for reference.

  • Warranty - Rebo Outdoor Wooden Play Equipment

    All Rebo Wooden Garden Swing Sets, Wooden Garden Climbing Frames, Wooden Garden Playhouses or other Outdoor Wooden Garden Play Equipment (including Sandpits, Easels, Slide platforms, etc), referred to as “Rebo Outdoor Wooden Play Equipment” from this point forward, come with a 12 months Limited Warranty, please see below for details of parts not covered by the warranty which extends to the original retail purchaser only, proof of purchase will be required to validate any claim.

    Please Note: Part or model specifications are subject to change without notice. Products made by Rebo have a 1-year warranty on Wood components and Metal fixings such as bolts, etc as well as a 1-year warranty on Plastic components and accessories such as the slides, swing seats/trapeze bar, etc.  If you find that a part is missing or parts are broken when delivered please contact [email protected] within 14 days with a list of the effected parts.

    By purchasing and using your new Rebo Outdoor Wooden Play Equipment you agree to be bound by the terms of this Warranty as set out below.

    • What the Warranty covers:
      • This Warranty only covers defects in materials or workmanship which result in the Rebo Outdoor Wooden Play Equipment malfunctioning. Cracks in timber or green mottling on the surface of the wood is NOT A WARRANTY Issue there is no way to prevent timber from cracking as it is a nature process. The green mottling is not mould; it is a natural by-product of the woods protective pressure treatment.

      • The Warranty is only valid if the Rebo Outdoor Wooden Play Equipment is used under normal conditions for its intended purposes by a person who is below the maximum weight as stated by the manufacturer and who properly fits the toy.

      • The Warranty is also only valid if the assembly of the Rebo Outdoor Wooden Play Equipment was performed correctly, the Rebo Outdoor Wooden Play Equipment has not been modified in any way and has also been maintained correctly and any adjustments that are made are only done in accordance with those described in the owner’s manual provided with the Rebo Outdoor Wooden Play Equipment. PDF versions of manuals are available on request

      • The Warranty is only valid in the country it was originally purchased

    • The Warranty does not cover and will be voided if:
      • The Rebo Outdoor Wooden Play Equipment is used in a manner contrary to the instructions as stated in the Owner’s Manual included with the Rebo Outdoor Wooden Play Equipment product.
      • If the Rebo Outdoor Wooden Play Equipment is incorrectly assembled.
      • If the Rebo Outdoor Wooden Play Equipment is damaged due to incorrect use, misuse, accident or abuse.
      • If the Rebo Outdoor Wooden Play Equipment is damaged due to alterations or modifications which have been made to the Rebo Outdoor Wooden Play Equipment product
      • If the owner of the Rebo Outdoor Wooden Play Equipment has failed to perform regular, correct maintenance.
      • If the Rebo Outdoor Wooden Play Equipment is rented or used for commercial purposes.
      • The warranty does not cover normal wear and tear or any other causes not arising from defects in materials or workmanship.
    • Additional Information:
      • Cracked wood or Green mottling are not warranty Issues

        Rebo Outdoor Wooden Play Equipment is constructed from timber which is a natural product and may be affected by the environment and weather conditions it is exposed to much more than a man-made product would be.

        Cracks may appear in the surface of the wood which is perfectly natural for timber particularly in the summer, this does not affect the structural integrity of the timber or the safety of Rebo Outdoor Wooden Play Equipment. These cracks are rarely a sign of defects but simply the timber adapting to the fluctuations in the atmosphere and humidity of its environment. Cracks may expand and contract depending on the environmental conditions, this is perfectly natural.

        To protect Rebo Outdoor Wooden Play Equipment Wooden components and to ensure the products are as resilient as possible, the wood is pressure treated*. This safeguards Rebo Outdoor Wooden Play Equipment against wood-destroying insects and fungi that can cause soft-rot and increases the longevity of the products. 

        A side effect of this treatment process is green mottling which may become visible on the surface of the wood, this is perfectly natural and shows the wood has been treated. The mottling is simply a reaction between the preservative wood treatment and the resin already present in the timber.

        It is recommended that additional wood treatments are applied to the Rebo Outdoor Wooden Play Equipment on a yearly basis to prolong their life. Additionally, accessories such as slides, swing seats etc should be stored inside when not in use or during winter months to protect them from adverse weather conditions which could cause metal or plastic fatigue or in the case of canvas accessories the canvas to rot. Failure to store accessories correctly during adverse weather conditions may invalidate the warranty.

        *The Active swing range is not pressure treated and we recommend that customer use a wood treated to prolong the life of your Rebo Active Outdoor Wooden Play Equipment

        Misuse, High Winds, Fire Damage, Extreme Weather, Natural Disasters are not covered by the warranty

        The warranty on your Rebo Outdoor Wooden Play Equipment only covers defects in materials or workmanship which result in the Rebo Outdoor Wooden Play Equipment being damaged.

        If your Rebo Outdoor Wooden Play Equipment were to catch fire, be blown over by high winds, damaged by hail/extreme weather or destroyed in a natural disaster it is not protected under the warranty. This would be a matter for your house insurance. 

        All Rebo Outdoor Wooden Play Equipment products are tested to meet the safety standard EN-71: meaning they are suitable for Family Domestic use only. They are not designed or tested to be used in a commercial setting such as Campsite, School, Nursery, Beer garden, Playgroup etc. If Rebo Outdoor Wooden Play Equipment is used in a commercial setting this will be classed as misuse and invalidate the warranty.

        A 2M safety perimeter should be allowed around all outdoor play equipment
    • In order to rectify any Warranty issues we will:
      • Replace parts covered by the Warranty as long as they are caused through manufacturing defect or fault of production which caused the product to malfunction.

      • In order to address Warranty issues we will issue parts that you will be responsible for fitting even if you has purchased the installation service.

    We do not issue refunds for products outside of the 14 days refund period.

    Outdoortoys will not be held liable for incidental or consequential loss, injury or damage, due directly or indirectly from use of the Rebo Outdoor Wooden Equipment.

    Assembly warranty

    Once your assembly is complete, you will be asked to approve the job before the installer leaves and to sign to say you are happy. Pictures are sent into us by our installers to ensure customer satisfaction.  You have 48 hours to report any issues with the assembly itself after the installer leaves.  If we find the job to be installed improperly, we will send the installer back out to correct the issue. After the 48 hour period expires, the warranty on the assembly expires and any replacement parts that may need to be fitted as part of a warranty claim will be sent and you will be responsible for fitting.