Yes, a warranty is provided by the manufacturer unless imported by Outdoor Toys, in which case we are responsible for the warranty. Please note that any spare parts required to resolve an issue will come directly from the relevant supplier and not from us.
Manufacturer warranties are generally offered for 12 months following receipt of your order, unless stated on the individual product page. Please check the individual product page for more information about warranties specific to the product in question. Many of our products contain consumable parts that have specific warranty conditions.
Please noteall warranties are product specific, these warranties do not cover damages which arise from accident, misuse, abuse, neglect, normal wear and tear, incorrect assemble of the product, cosmetic issues such as fading or marks from wear and tear or other causes not arising out of defects in materials or workmanship, nor do they cover damages arising out of alterations or modifications made to the product or repairs performed by an unauthorized engineer.
PRODUCT SPECIFIC PARTS NOT COVERED BY WARRANTY
For Ride-on’s Battery and Petrol (where applicable):
Chains and Belts
Fairings and bodywork (unless damaged during delivery. Photos required within 24 hours of receipt)
Tyres, Wheels, valves and Inner Tubes
RiIDE-ON WARRANTY:For a more detailed description of the Ride-on toy Warranty please see Terms and Conditions
TRAMPOLINE WARRANTY:Your Trampoline warranty does not cover you for any damage caused by adverse weather conditions. We suggest that in the event of adverse weather such as strong winds that the trampoline be dismantled and stored securely. We also do not offer any guarantee that anchoring your trampoline with items such as ourUniversal Anchor Fixing Kits will protect your trampoline from adverse weather conditions.
WOODEN SWING WARRANTY:Our wooden swing sets are constructed from timber which is a natural product and may be effected by the environment and weather conditions they are exposed to much more than a man-made product would be.
Cracks may appear in the surface of the wood which is perfectly natural for timber particularly in the summer, this does not affect the structural integrity of the timber or the swing set. These cracks are rarely a sign of a defect but simply the timber adapting to the fluctuations in the atmosphere and humidity of its environment. Cracks may also expand and contract depending on the environmental conditions this is also perfectly natural
Cracks in timber areNOT A WARRANTY ISSUEas there is no way to prevent timber from cracking because it is a perfectly natural process and does not affect the overall stregth of the timber, if you wish you can apply an additional wood treatment that may help but will not prevent cracks appearing in the timber altogether.